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Workshop Cancellation Policy

By completing your registration for Level Up Courses workshop and making a payment, you agree to the following Terms and Conditions:

You have the right to cancel your booking at any time with the following terms:

  • Any classroom workshop cancelled after registration and up to six (6) weeks prior to the scheduled workshop date will result in a fee of 50% of the workshop price (which will not be refunded). The remaining 50% will be refunded to the credit card used to pay for the workshop.

  • No refunds will be made for any cancellations made within six (6) weeks of the scheduled workshop date.

If you are unable to attend the workshop, you may substitute someone else from your organization, by prior arrangement and after notifying use by email (

Level Up Courses reserves the right to cancel a workshop if the number of attendees have not reached the minimum required to run the workshop effectively. The company also reserves the right to cancel in the event of an unforeseen circumstance which prohibits the effective conduct of the workshop. In the event of a cancellation, Level Up Courses will either arrange for an alternative date or offer a full refund of the fee paid.

1.     Eligibility

You (as Registrant) must be 18 years of age or older to participate in a Level Up online course.  You will need sufficient fluency in the language in which the online course is presented.

2.    Payment / Registration

The fee for the online course (the “Fee”) must be paid in full at the time of registration. Registration is not complete until Level Up has received such full payment of the Fee. You are responsible for non-payment, even if the Fee is being paid by a third party. After successful registration, you will receive an e-mail from Level Up acknowledging your enrollment in the online course.  

Courses will be billed in United States Dollars (USD). Accepted payment methods are all major credit cards.  

You agree to provide accurate and complete registration information. Submission of your registration, alongside full payment of the Fee, constitutes your acceptance of these Terms and Conditions.

3.   Cancellations and Refunds

All sales are final.   

Level Up reserves the right to cancel the online course by giving you notice in writing (including by email) at any time before the course is due to start. If you as Registrant are subject to or experience cancellation of an online course by Level up, Level Up will refund all fees paid by you and if possible, will endeavor to offer a transfer to another course as an alternative, subject to payment or refund of any difference in purchase price.  

Level Up’s liability when it cancels an online course will be limited to a refund of the Fee or any other charges paid for the cancelled Online course. For partial cancellation of an Online course, such refunds will be made on a proportionate basis. All dates are subject to change, however, notice of such change will be given and refunds will not be issued for any rescheduled class.  

You should allow up to 6 weeks for the credit to appear on your credit card statement.

4.    Course Content

The course description is intended to indicate only the general nature of the course and does not guarantee content. Level Up reserves the right to amend the course and alter details at its sole discretion.  

Level Up is not responsible if you fail to meet the online course requirements and you should ensure that you allocate sufficient time to allow you to successfully complete the online course.

5.    Student Conduct

By continuing to access or use the online course and the website (the “Website”), or any content located via the online course and/or on the Website, you signify your acceptance of the below terms. Level Up may modify these terms and conditions from time to time.  

Level Up grants you a limited license to access and use the content located via the online course and/or on the Website in connection with the online course you are enrolled in. As a condition of such license, you agree that:  

All materials – including but not limited to text, photographs, video, audio, images, and any other content – appearing via the online course and/or on the Website are protected by copyrights and/or other proprietary rights belonging to Level Up and/or other third parties. You agree to abide by all applicable laws regarding copyrights, trademarks, publicity rights, and privacy rights in the US, UK, and any other jurisdiction from which you are accessing the Website.  

You may not sell or offer for sale any of the content.   

Any violation of these terms may result in your expulsion from the online course and/or Level Up, and you may be subjected to fines and penalties.  

You agree to maintain the security of any username and password required for accessing the online course. You will notify us promptly if you become aware of any unauthorized use of your username and/or password.  

Level Up makes no claim that the online course content is appropriate for any particular purpose or audience, or that it may be downloaded outside of the United Kingdom or the United States. No express or implied warranties are given by Level Up. When accessing the online course and/or the Website, you are responsible for compliance with the laws of your jurisdiction.  

Students engaging in the comments are required to use respectful language when interacting with other students and commenting on the course material. Level Up welcomes all types of feedback, but does not tolerate profanity, derogatory terminology, or other negative comments. Level Up reserves the right to remove any comments deemed unfit.  

By providing your email address and or phone number, you agree and consent to receive emails and or text messages from Level Up related to the course. Message and data rates may apply.  

Level Up reserves the right to remove you from the online course and/or the Website if you do not respect these guidelines, Level Up staff, and/or fellow students.

6.    Data Protection

By registering with Level Up and by paying the fees, you agree to Level Up collecting and using your personal data. This will be done in accordance with the Data Protection Act 1998. Level Up will ensure your personal data is solely used for business with Level Up, including course enrollment, payment, and email communication and marketing. By enrolling in this online course, you agree to receive marketing and promotional emails from Level Up. You reserve the right to opt-out of receiving these emails at any time. Level Up will not sell your personal data to third parties.

7.    Technology Requirements

The online course is facilitated through an online learning management system. It is your responsibility to ensure that you have the proper hardware and software requirements, along with access to Wi-Fi, to be able to participate in the course. You will need to ensure you have the proper technology at the time of registration as will be provided with the registration details.  

Level Up is not responsible for any errors or failures in relation to your ability to access the online course, the Website or any related materials, including where such errors or failures are caused by: (i) a loss of connection on Level Up or your end; (ii) a breakdown or problems with the online software; and/or (iii) a breakdown or problems with your internet connection, computer or system.

8.    Limitation of Remedies

Level Up's role is strictly limited to providing access and use the content located via the online course and/or on the Website in connection with the online course(s) the Registrant is/are enrolled in. Level Up offers no assurance as to the results or ultimate outcomes of any of its content, modules, and/or copyright protected materials. By accepting these Terms and Conditions, you agree that it is appropriate to limit the liability of Level Up, its partners, principals, directors, officers, employees, and agents (each a "Level Up party") and that this limitation of remedies provision is governed by the laws of the State of Minnesota, without giving effect to choice of law principles.  

In no event shall any Level Up party be liable to you for any indirect, special, incidental, consequential, punitive, or exemplary damages, or for loss of profits or loss of goodwill, costs, or attorney fees. The exclusive remedy available to you shall be the right to pursue claims for actual damages that are directly caused by acts or omissions that are breaches by a Level Up party, but any recovery on any such claims shall not exceed the Fee(s) actually paid by you to Level Up pursuant to these Terms and Conditions.

9.    Miscellaneous

Your contract with Level Up and any dispute arising from it (including non-contractual disputes) shall be governed by and enforced pursuant to the laws of the State of Minnesota, without regard to conflicts of law. The parties exclude the application of the United Nations Convention on Contracts for the International Sale of Goods. Any dispute, controversy, or claim arising out of, relating to, or in connection with these Terms and Conditions or the breach, termination, interpretation, or validity thereof (the “Dispute”) shall be submitted for mediation administered in accordance with the American Arbitration Association’s International Center for Dispute Resolution or its successor (“ICDR”), in accordance with its Mediation Rules. If the Dispute, or any portion of the Dispute, is not settled within 60 days from the date when mediation is initiated, then, except in the circumstances specified below, the Dispute shall be submitted for binding arbitration administered by ICDR in accordance with its International Arbitration Rules. The arbitration shall be final and binding on all parties involved.  Judgment upon the award may be entered by, and enforcement of the award may be sought in any court having jurisdiction over the relevant party or its assets. The arbitration and any proceedings conducted hereunder shall be governed by applicable Minnesota law, Title 9 (Arbitration) of the United States Code and by the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards of June 10, 1958 (the “Convention”). The place of any mediation or arbitration shall be St. Paul, MN and the language of any mediation or arbitration shall be English.  Despite these provisions, we may bring proceedings against you in any court having jurisdiction over the matter, in the event that you fail to make payment to us in full cleared funds when due, or you or assets belonging to you are located in a jurisdiction that is not a signatory to the Convention. If we bring court proceedings against you, the Dispute shall be resolved in such proceedings, neither of us shall have the right to arbitrate any portion of the Dispute. WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY.

Should a situation arise that is not covered by these Terms and Conditions, Level Up reserves the right to take any reasonable and fair action that we think appropriate.  

Should you have any queries on the terms and conditions, please contact us at

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